Thank you for choosing Maddisons of Durham  as your preferred online shopping destination. This Payment Policy outlines the terms and conditions governing the payment process for all purchases made on our ecommerce store. By placing an order with us, you agree to comply with this policy.

  1. Payment Methods: We offer the following payment methods for your convenience:
    • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
    • PayPal: You can securely complete your purchase using your PayPal account.
    • Other Methods: We may offer additional payment methods, such as digital wallets or bank transfers, which will be displayed during the checkout process.
  2. Currency: All transactions on our ecommerce store are GBP
  1. Authorization and Payment: When you place an order, your payment method will be authorized for the total amount of the purchase. However, the actual payment will be processed only when we have verified the availability of the product(s) and are ready to ship. In case we are unable to fulfil your order, we will promptly release the authorization, and no payment will be taken.
  2. Order Confirmation: After completing your purchase, you will receive an order confirmation via email. This confirmation serves as proof of your successful transaction and will include details such as order number, item(s) purchased, total amount, and shipping information.
  3. Pricing and Taxes: The prices displayed on our ecommerce store are in accordance with the current listing. We strive to maintain accurate pricing, but in the event of an error, we reserve the right to correct it. Applicable taxes, duties, and shipping charges, if any, will be added to the total amount and displayed during the checkout process.
  4. Security: We prioritize the security of your payment information and employ industry-standard measures to protect your data during the payment process. However, we cannot guarantee the absolute security of information transmitted over the internet. You are responsible for maintaining the confidentiality of your account credentials and should report any unauthorized transactions immediately.
  5. Refunds and Returns: Our refund and return policies are outlined in a separate policy document. Please refer to that document for detailed information on how to initiate a refund or return request.
  6. Payment Disputes: In the event of a payment dispute, kindly contact our customer support team with relevant details. We will review the matter promptly and work towards a satisfactory resolution.
  7. Policy Changes: We reserve the right to modify or update this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on our ecommerce store. We encourage you to review this policy periodically to stay informed about any updates.

By making a purchase on our ecommerce store, you acknowledge that you have read, understood, and agree to abide by this Payment Policy.

If you have any questions or require further clarification, please contact our customer support team.


Customer Support : 9:00 am – 4:00 pm ( Mon – Fri)

Address : Unit 6 Newport Way, Cannon Park, Middlesbrough, TS1 5JW, United Kingdom


Phone:  01429 682353