Free 180 Day Returns with Royal Mail

Enjoy hassle-free returns, even without a printer. Please create your label by clicking the link below.

 START YOUR RETURN HERE

Please follow these steps

Create your return via the Royal Mail Returns Portal by filling in the required information. Your QR code / label will be emailed to you. Please drop your parcel off at your nearest Post Office, or arrange a collection (additional charges may apply).

Your parcel should be no more than 61cm (L) x 46cm (w) x 46cm (W) and weigh less than 20kg.

If your parcel is too big, please contact us.

RETURN & REFUND INFORMATION

Goods may be returned or exchanged within 180 days of delivery. Returned goods will be accepted if they arrive in their original condition with original packaging included. Goods will be credited at the price shown on the original invoice via your original payment method. Original postage costs are non-refundable for goods no longer required and this will be deducted from your return amount.

If you are returning an item that is faulty or incorrect, please contact us first and we will let you know if a return is needed. Returns and exchanges are usually processed within 10 working days of receipt.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at  info@maddisonsofdurham.co.uk

INTERNATIONAL RETURNS

If you would like to return an item from outside of the UK, please contact us at info@maddisonsofdurham.co.uk

The returns policy above applies to international returns. Please note we do not cover returns postage costs for any international orders unless the mistake is our own. Please contact us before returning any faulty or incorrect items so we can confirm if a return is required.

Please note if you refuse to pay customs charges, the original postage cost will not be refunded to you. You can read more about this on our Delivery Information page here.

EU Right of Withdrawal
Please note we do not cover returns postage costs under the EU Right of Withdrawal. More information about this can be found here.